BrazilFinance and insurance2025 – ongoingNubank
GPT-4o enterprise knowledge search
Nubank's internal AI search reached over 5,000 monthly employee users
Problem
Employees searched fragmented internal repositories.
Approach
Nubank developed enterprise search with OpenAI. GPT-4o models used retrieval-augmented generation to find relevant documents.
Results
over 5,000monthly employee users reported in OpenAI's customer account
Takeaway
Monthly use established adoption, without quantifying time saved.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
[1]Finextra11 Mar 2025
Finextra described internal document retrieval. It reported over 5,000 monthly employee users.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026