United StatesPublic sector2024–2025Commonwealth of Pennsylvania
ChatGPT Enterprise pilot for state employees
Pennsylvania's year-long ChatGPT pilot: 175 state employees reported saving 95 minutes on days they used it
Problem
Pennsylvania's administration wanted to learn whether generative AI could help state employees with routine writing, research and administrative work, and under what safeguards, before buying tools for the wider workforce.
Approach
Over one year, 175 employees from 14 agencies used ChatGPT Enterprise, with training and support throughout; 48% had never used ChatGPT before. Common uses were drafting, summarizing, research, simplifying complex information and coding help. Results came from exit surveys, with 136 participants giving direct feedback, and were presented by Governor Josh Shapiro at Carnegie Mellon University in March 2025.
Results
Takeaway
Participants estimated the time saved on days they used the tool. The pilot also recorded limits, such as errors extracting text from PDFs and unreliable citations, and the state paired its expansion with a labor-management group after unions raised privacy and job concerns.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge managementStrategy and organization
- Innovation type
- Organization and ways of workingProcess innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The state describes the year-long pilot as the first of its kind for state employees. It reports that 175 employees in 14 agencies took part, that more than 85% rated the experience positively although 48% were new to ChatGPT, and that users reported saving 95 minutes on average on days they used the tool. It says the Office of Administration is moving to acquire generative AI tools and expand training.
The government-technology outlet reports that the 95-minute figure is the administration's estimate from exit surveys, against about 35 minutes of daily use. It lists problems participants hit, including image generation, PDF text extraction and accurate citations. It also covers union concerns about privacy and job security and the state's commitment to involve union-covered workers and not replace staff.
Full details are in the original sources.
