United StatesTechnology and telecom2023 – ongoingPresidio
Microsoft 365 Copilot rollout and custom copilots
Presidio's Copilot users save 1,200 hours a month
Problem
Staff spent growing time on information from meetings, emails and customer requests. Presidio wanted to cut that load and find growth.
Approach
In December 2023 it gave Microsoft 365 Copilot to 300 employees. Early adoption was low, so it made over 60 training videos and a tips site. It also built custom copilots for help desk tickets and expense reports.
Results
1,200 hoursHours saved per month among Copilot users
70New business opportunities created
Takeaway
Presidio reports 1,200 hours saved a month, 70 new business opportunities and a 90% cut in time spent on proposal requests.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementMarketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
[1]Microsoft4 Dec 2024
Microsoft recounts Presidio's Copilot rollout to 300 staff. It reports hours saved and new opportunities.
Full details are in the original sources.
Added 25 Oct 2026 · Updated 25 Oct 2026
