South KoreaTechnology and telecom2024 – ongoingSamsung SDS
Brity Copilot work assistant
Samsung SDS reported meeting-minute time down more than 75% in internal use, then sold the assistant to more than 180,000 users
Problem
Routine office work such as writing meeting minutes, reading and answering email and catching up on messenger threads took a large share of employees' time.
Approach
Samsung SDS added generative AI to Brity Works, its collaboration suite for mail, messenger, meetings and documents, and tested it inside the company first. It presented the internal results at CES in January 2024 and launched Brity Copilot for customers in April 2024. By April 2025 it was used at 17 Samsung affiliates and 11 outside companies.
Results
Takeaway
The time savings come from Samsung SDS's own test, with no published method or sample, and the same figures were then used to market the product. Internal use served both as a pilot and as the sales case.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
At CES 2024, Samsung SDS reported that meeting summaries and minutes took more than 75% less time, email 66% less and messenger summaries about 50% less, saving 4.9 hours per person per month. Brity Copilot was due to launch the following month.
NewDaily reported at CES 2024 that Samsung SDS tested Brity Copilot internally and saved 4.9 hours per person per month. The company also reported over 94% accuracy for real-time Korean captions and a planned February 2024 launch.
A Samsung SDS business team leader told Newsis that Brity Copilot, launched in April 2024, had more than 180,000 users at 17 Samsung affiliates and 11 outside companies. The team leader also described plans for financial and public-sector customers and personal AI agents.
Full details are in the original sources.
