JapanHealthcare and life sciences2026 – ongoingQol Holdings
Generative AI chatbot answering pharmacy store staff questions from manuals
Qol's pharmacy staff cut lookup time from over 5 minutes to about 30 seconds with a manual-based AI chatbot, Hitachi Solutions says
Problem
Staff at Qol's community pharmacies had to search manuals to answer internal questions. The earlier rule-based chatbot needed prepared FAQs.
Approach
Qol worked with Hitachi Solutions on a chatbot built on the Alli LLM App Market. It uses retrieval from store manuals to generate answers and shows the source of each one. A three-month PoC came first, and the build took about two weeks after it. Store staff and head-office employees use it for internal questions.
Results
Takeaway
Qol's usage figures are small in absolute terms, but the chatbot replaced a rule-based tool without needing a prepared FAQ. All figures come from the integrator's case study.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementProduction and quality
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
The integrator's case study described Qol's internal generative AI chatbot built on Alli LLM App Market after a three-month PoC. It gave lookup time falling from over 5 minutes to about 30 seconds and monthly use rising from about 40 to about 200. It also gave Qol's consolidated headcount as of March 2025.
Full details are in the original sources.