JapanHealthcare and life sciences2024 – ongoingSanten Pharmaceutical
Microsoft 365 Copilot for all employees worldwide
Santen rolled out Microsoft 365 Copilot to all staff after a trial that it said saved about 70 hours per person a year
Problem
Santen had an internal generative AI chat tool, Santen AI Chat, and wanted to bring AI into everyday office tools. Researchers also needed faster ways to search web and internal information.
Approach
Santen began a trial of Microsoft 365 Copilot with some employees in April 2024. After the trial it announced on 1 October 2025 that it would provide the tool to all employees worldwide. Researchers used it to search information and develop ideas. Santen said it plans AI agents and role-specific services next.
Results
Takeaway
Santen ran a trial of about a year and a half before a global rollout, and it based the decision on measured time savings and on quality gains.
Categories
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The article reports Santen's announcement of a global Copilot rollout. It gives the April 2024 trial start and Santen's estimate of about 70 hours saved per person per year. It also describes research uses and planned AI agents.
Full details are in the original sources.