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Qonto

Siit AI workflows for first-line IT support

Qonto's Siit deployment reported a 50% reduction in first-line IT support SLAs

WorkingVendor case studyVendor ↗

Problem

Qonto's fragmented IT support tools struggled to support a growing workforce. An attempted Zendesk integration with Slack did not meet its needs.

Approach

Qonto moved to Siit and imported its earlier service-request data. Employees submitted requests through Slack and used a Notion integration for self-service answers. Siit reported that AI workflows for first-line requests reduced SLAs by 50%.

Results

50%reduction in first-line support SLAs, as described by SiitVendor case study[1]

28%support tickets deflected through self-service, per SiitVendor case study[1]

Takeaway

The deployment combined AI workflows with self-service and ticket analysis. The vendor's SLA figure did not establish an equivalent reduction in actual resolution time.

Sources

How Qonto scaled their IT with Siit
Siit30 Apr 2026Vendor publication

Source summaries

[1]Siit30 Apr 2026

Siit described Qonto's internal support migration and AI workflows. It reported a 50% cut in SLAs and 28% ticket deflection through self-service.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026