ItalyFinance and insurance2023 – ongoing

SACE

Copilot, Viva and an HR chatbot for a four-day week trial

Italian export insurer SACE: employees spend 3.7 hours a week on email, down from 7.2

WorkingVendor's case studyVendor ↗

Problem

SACE wanted to free time for each employee and test a four-day week, while cutting meeting and email load.

Approach

The overhaul began in December 2023 with a pilot of 300 employees and went company-wide in July 2024. It combines Microsoft Copilot, the Viva suite and an HR chatbot, and the four-day week trial covers about 1,000 employees.

Results

3.7 hoursweekly time spent on email per employee, down from 7.2 hours in 2023Vendor's case study[1]

91%share of employees using Copilot monthlyVendor's case study[1]

16 minutesestimated time saved per Copilot user per day, on averageVendor's case study[1]

Takeaway

The company measured email, meeting and weekend work with Viva Insights alongside Copilot use. Its stated goal is 20 hours freed per employee per month.

Sources

SACE customer story (Microsoft Viva suite)
Microsoft3 Dec 2024Vendor publication

Source summaries

[1]Microsoft3 Dec 2024

Microsoft details SACE's rollout of Copilot and Viva and its four-day week trial. It gives before-and-after figures for email, meetings and weekend work.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026