SwedenManufacturing2024 – ongoingSandvik Coromant
Copilot for Sales email summaries and customer context
Sandvik Coromant's account managers saved an average of 20 minutes daily with Copilot email summaries
Problem
Sandvik Coromant's sellers spent time reading email threads, maintaining customer records and gathering account context. Those tasks limited time available for customers.
Approach
The company adopted Copilot for Sales across Outlook, Teams and Dynamics 365. It used email summaries, draft replies, meeting recaps and contact updates. Microsoft FastTrack supported adoption and collected product feedback.
Results
Takeaway
The reported gains concerned sellers' daily preparation and account administration. Sandvik Coromant did not quantify a resulting increase in sales.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Marketing and sales
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft reported average daily email-summary savings of 20 minutes.
Full details are in the original sources.
