SpainFinance and insurance2025 – ongoingSantander
ChatGPT Enterprise employee rollout
Santander rolled out ChatGPT Enterprise to nearly 15,000 employees in 2 months
Problem
Santander sought to extend generative AI use across its businesses and regions. Wider employee access required training and controls for banking data.
Approach
Santander collaborated with OpenAI and deployed ChatGPT Enterprise across Europe and the Americas. The bank reported nearly 15,000 employees had received access within 2 months. It also described role-specific training and secure environments for AI use.
Results
Takeaway
The rollout figure established the scale of employee access. Santander did not isolate productivity results attributable to ChatGPT Enterprise from its wider AI program.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Santander's chief data and AI officer reported the ChatGPT Enterprise deployment across Europe and the Americas. Nearly 15,000 employees had access within 2 months. The bank also described training and governance for its broader AI program.
Full details are in the original sources.
