JapanManufacturing2019 – ongoing

Seiko Epson Corporation

AI-enabled search across departmental documents

Epson reported a 3-fold improvement in document-search efficiency with QuickSolution

WorkingVendor case studyVendor ↗

Problem

Departments managed documents separately by process. Employees needed a way to find technical knowledge across departmental boundaries.

Approach

Epson introduced Sumitomo Electric Information Systems' QuickSolution enterprise search. The AI-enabled product provided cross-department document retrieval with access controls and Japanese-language search capabilities.

Results

3倍average improvement in search efficiency across users, according to the vendorVendor case study[1]

100TBdocument volume covered by the reported search-efficiency resultVendor case study[1]

Takeaway

The reported improvement concerned information retrieval. Epson had not completed its planned companywide expansion when the results were announced.

Sources

セイコーエプソンが企業内検索システム QuickSolutionを導入し、検索効率を3倍に！～部門横断的な検索で100TBを超える社内ナレッジの利活用を促進～
Sumitomo Electric Information Systems12 Jul 2023Vendor publication

Source summaries

[1]Sumitomo Electric Information Systems12 Jul 2023

The vendor reported a 3-fold average search-efficiency improvement for Epson's 100TB document collection. It described cross-department retrieval and continued expansion of the deployment.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026