United StatesTechnology and telecom2023 – ongoingSentinelOne
WRITER drafting and terminology checks for documentation and training
SentinelOne cut technical-writing QA time by 50%, WRITER reported
Problem
A growing documentation team struggled to maintain consistent terminology. Its manual dictionary and separate checker created errors and interrupted writing.
Approach
SentinelOne integrated WRITER into its Paligo authoring environment and imported its terminology dictionary. Writers used it to check language and rewrite text. They generated release notes from existing text and used video recaps to prepare documentation.
Results
Takeaway
Language checks operated inside the team's existing authoring tool. Video summaries also reduced the work needed to extract material for documentation.
Categories
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
WRITER described SentinelOne's terminology checks and generative drafting workflows. It reported 50% less technical-writing QA time and 100+ hours saved monthly on documentation from videos.
Full details are in the original sources.