United KingdomProfessional services2025 – ongoing

Serco Group

Boomi Scribe and DesignGen AI agents for system integrations at Serco Asia Pacific

Serco Asia Pacific cut integration documentation from 2-3 hours to 10-15 minutes with Boomi AI agents

WorkingCompany's own claim

Problem

Integration developers at Serco Asia Pacific spent about 2 to 3 hours documenting each interface. A full integration project took 40 to 60 hours, including meetings and stakeholder engagement.

Approach

Serco used Boomi Scribe and Boomi DesignGen, AI agents that were already part of its Boomi Enterprise Platform licence, to document and deliver integrations. It also moved integration workloads to the Boomi Managed Cloud Service. Serco aimed to let business users draft first versions of integrations so technical teams could take on harder work.

Results

10 to 15 minutestime to document an interface with Boomi Scribe, down from about 2 to 3 hours, per SercoCompany's own claim[1]

6 to 12 hoursaverage time to document and deliver an integration project, down from 40 to 60 hours, per SercoCompany's own claim[1]

Takeaway

The agents came with a platform licence Serco already held, so the gain came from using what it had.

Sources

Serco halves integration project times with Boomi AI agents
IT Brief Australia29 Sep 2025News article

Source summaries

[1]IT Brief Australia29 Sep 2025

Serco's product and digital director describes using Boomi Scribe and DesignGen for integration work. The article gives Serco's own time figures for documentation and for whole projects. The figures are Serco's estimates and were not checked independently.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026