South KoreaFinance and insurance2025 – ongoingShinyoung Securities
AIVS monitoring of investment-sales conversations
Shinyoung Securities introduced AI monitoring across recorded investment consultations
Problem
Investment-sales monitoring needed to detect misleading statements and missing mandatory disclosures. Keyword checks alone could miss the meaning of a conversation.
Approach
Shinyoung worked with AI company Genti on AIVS, combining finance-specific speech recognition with a small language model. Development began in January 2025, followed by testing and operational introduction in October. The on-premises system analyzed conversation context and checked product-specific disclosures, enabling monitoring across recorded consultations.
Results
No published figures
Takeaway
The system enabled monitoring across recorded consultations and checked product-specific disclosures. Shinyoung did not disclose detection accuracy or a measured reduction in mis-selling.
Categories
- Industry
- Finance and insurance
- Business function
- Finance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AIGenerative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Company's own claim
Sources
Source summaries
Newspim reported Shinyoung's October deployment of AIVS after development with Genti. The company said contextual analysis and disclosure checks enabled monitoring of all recorded consultations, without publishing accuracy or prevented-loss figures.
Full details are in the original sources.