GermanyProfessional services2023 – ongoingSNP Schneider-Neureither & Partner
Snappy Bot, internal AI assistant for sales and presales
SNP built an AI assistant with All for One Poland to answer staff questions when preparing sales offers
Problem
Staff and partners at SNP needed fast answers about products, services and offers while preparing B2B sales proposals.
Approach
SNP and All for One Poland have worked on Snappy Bot since early 2023. It uses retrieval-augmented generation over SNP's knowledge base and internal resources, queries several large language models and can switch providers, and uses web search for market and competitor information. Users reach it through the intranet, partner portal, MS Teams and email. Up to eight All for One engineers worked on the collaboration at one time.
Results
No published figures
Takeaway
The article says answers could regularly match level-2 support quality, but it gives no measured results.
Categories
- Industry
- Professional services
- Business function
- Marketing and salesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
A case study from the development partner's magazine describes how Snappy Bot was built and where it is available. It says answer quality could regularly match level-2 support and that the bot is available around the clock. It gives no quantified results.
Full details are in the original sources.
