CanadaTechnology and telecom2023 – ongoing

Softchoice

Microsoft 365 Copilot for internal work

Softchoice cut technical meeting summary work by 97% with Microsoft 365 Copilot

WorkingVendor case studyVendor ↗

Problem

Employees spent time preparing meeting summaries, customer content, and internal training materials.

Approach

Softchoice began with a cross-functional pilot in September 2023, then expanded Copilot across the business. Employees received help with prompting and incorporated the tool into daily work.

Results

97%reduction in time spent summarizing technical meetings, per MicrosoftVendor case study[1]

62% to 67%reduction in time spent creating customer-facing sales and marketing content, per MicrosoftVendor case study[1]

70%reduction in time needed to create internal training modules, per MicrosoftVendor case study[1]

Takeaway

Softchoice reported savings for specific writing tasks; it did not quantify an overall business productivity gain.

Sources

Softchoice harnesses Microsoft Copilot and reduces content creation time by up to 70%, accelerating customer AI journeys with its experience
Microsoft8 Aug 2024Vendor publication

Source summaries

[1]Microsoft8 Aug 2024

Microsoft described Softchoice's expanded internal Copilot rollout. It reported 97% less time for technical meeting summaries, 62% to 67% less for customer content, and 70% less for training modules.

Full details are in the original sources.

Added 4 Nov 2026 · Updated 4 Nov 2026