CanadaTechnology and telecom2023 – ongoingTELUS
Fuel iX employee copilots and internal generative AI tools
TELUS reported more than 500,000 hours reclaimed through Fuel iX
Problem
TELUS sought to reduce time spent on employee research and content production.
Approach
TELUS built Fuel iX as an internal generative AI platform. Employees used it for research and coding, among other tasks. The company also developed custom AI tools for staff.
Results
more than 500,000employee hours reclaimed through Fuel iX, according to TELUS
Takeaway
TELUS reported aggregate time savings without explaining how it measured them.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]TELUS6 May 2025
TELUS reported more than 500,000 hours reclaimed through Fuel iX. It described employee use of its internal AI tools.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026
