SwitzerlandFinance and insurance2018 – ongoingSWICA
IQ chatbot for insurance and service questions
SWICA put its IQ insurance chatbot into service in July 2019
Problem
Customers needed answers about insurance products and basic health-insurance questions through SWICA's website. A text-based assistant provided another route to this information.
Approach
SWICA tested a website chatbot in 2018 and launched IQ on 1 July 2019. The AI dialogue system answered questions about its products, insurance basics and the organization. SWICA subsequently expanded language availability beyond German.
Results
No published figures
Takeaway
IQ answered insurance-information questions on SWICA's website. SWICA expanded the service from German to French, Italian and English.
Categories
- Industry
- Finance and insurance
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
SWICA recorded IQ's launch on 1 July 2019 after testing in 2018. It described an AI chatbot that answered product and health-insurance questions and became available in additional languages.
Full details are in the original sources.