SwitzerlandTravel and aviation2020 – ongoingSWISS
Operations Decision Support Suite for rotation planning and passenger management
SWISS operations controllers accepted nine in ten optimization runs from a new decision-support suite
Problem
Lufthansa Group core systems each supported single processes. There was no shared data store of crew, passenger, rotation and technical information to optimize whole flight operations. Controllers spent limited time searching for routine optimizations.
Approach
SWISS built the Operations Decision Support Suite (OPSD) with Google Cloud, starting in February 2020. The suite sits as a layer above existing systems and uses AI and machine learning to suggest the best scenario by cost or customer value. Controllers review a suggestion and run it in two clicks. The first use cases were rotation planning, which allocates and swaps aircraft, and passenger management, which covers missed connections and hotel stays.
Results
Takeaway
Controllers still approve each change, so the acceptance rate is a direct measure of whether the suggestions are useful. SWISS set a target of seven in ten accepted runs and reported nine.
Categories
- Size
- Large enterprise
- Industry
- Travel and aviation
- Business function
- Production and quality
- Innovation type
- Process innovation
- AI technology
- OptimizationPredictive analytics and ML
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
Google Cloud's customer story describes how SWISS built an operations decision-support suite for rotation planning and passenger management. It gives savings of more than 1 million Swiss francs in the first three and a half months and 9 in 10 optimization runs accepted by controllers. The page carries no date; the Internet Archive first saved it on April 28, 2022.
Full details are in the original sources.
