SwitzerlandLogistics and transport2025 – ongoingSwiss Post
Microsoft Copilot rollout and internal Agent Factory
Microsoft reported more than 3,000 active Microsoft 365 Copilot users at Swiss Post
Problem
Information silos and fragmented collaboration slowed work across Swiss Post. Its AI program also needed to reach employees with different roles and levels of digital experience.
Approach
Swiss Post worked with Microsoft and Campana & Schott to introduce Copilot Chat across its workforce and Microsoft 365 Copilot to office employees. It supported adoption with recurring training and role-specific learning. It also introduced self-service agents and an Agent Factory with central governance.
Results
Takeaway
Swiss Post paired tool access with recurring training and support for employee-built agents. Microsoft disclosed adoption figures without a quantified organization-wide productivity result.
Categories
- Size
- Large enterprise
- Industry
- Logistics and transport
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described Swiss Post's Copilot deployment, training program and agent governance. It reported more than 3,000 active Microsoft 365 Copilot users and qualitative feedback about faster work.
Full details are in the original sources.
