DenmarkFinance and insurance2023 – ongoingSydbank
Spørg om Sydbank internal knowledge assistant
Sydbank reported about 1,000 daily questions to its internal GPT assistant
Problem
Employees had to search across separate internal information sources to find answers about bank procedures.
Approach
An internal team built Spørg om Sydbank using OpenAI models through Microsoft Azure. After prototype testing in November, the bank made the GPT-4 assistant available to employees on January 11, 2024. It answered questions using internal documents and excluded confidential information and customer data.
Results
Takeaway
Usage spread quickly, but the bank had not yet measured concrete business gains.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Sydbank described its internal GPT assistant and reported about 1,000 questions daily after launch. Its Digital Banking head said quantified business benefits remained to be demonstrated.
Full details are in the original sources.
