JapanManufacturing2023 – ongoingSysmex
Know Narrator internal chat and employee-built agents
Sysmex reached 30% daily active use of its internal generative AI services
Problem
Sysmex wanted employees to use generative AI while protecting sensitive internal documents. Public services raised information-leakage concerns.
Approach
Sysmex deployed Dentsu Soken's Know Narrator Chat in July 2023 within its Azure environment. Know Narrator Search followed in March 2024, allowing employees to build agents using internal knowledge. The supplier supported document preparation and answer tuning.
Results
Takeaway
The platform supported employee-developed applications alongside general chat. Usage figures did not establish how much work time was saved.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
The supplier described the rollout and employee-built agents. It reported 30% daily active usage and 24 operating agent cases, with interview information current to December 2025.
Full details are in the original sources.