ItalyTechnology and telecom2025 – ongoing

TeamSystem

Power Platform apps and Copilot Studio agents

TeamSystem: customer cancellation process cut from weeks to days with Power Platform apps

WorkingVendor's case studyVendor ↗

Problem

As the Italian software firm grew, many processes sat outside its standard application framework and lacked capabilities. It needed tools that could link to different systems and scale.

Approach

With Microsoft and partner AGIC, the firm built apps on Power Platform, tied to legacy systems. It built an 11-app suite for early purchase requests, shared it with Spain, and began building Copilot Studio agents to help employees use its products.

Results

weeks to daysTime to complete the customer cancellation processVendor's case study[1]

11Applications in the purchase-request suiteVendor's case study[1]

Takeaway

The cut in cancellation time came from the Power Platform apps. The Copilot Studio agents were still being built, and no result is reported for them yet.

Sources

TeamSystem customer story: Power Platform
Microsoft27 Jun 2025Vendor publication

Source summaries

[1]Microsoft27 Jun 2025

TeamSystem built Power Platform apps to streamline purchasing and cancellations. Microsoft reports that cancellation processing fell from weeks to days.

Full details are in the original sources.

Added 25 Oct 2026 · Updated 25 Oct 2026