GermanyEducation2023 – ongoingTechnical University of Munich
Generative AI in School of Management administration
About 78% of surveyed TUM School Office staff reported better work performance with AI
Problem
School Office staff spent time on repetitive administration. Accreditation required matching module descriptions to learning objectives.
Approach
The school began experimenting with generative AI in November 2023 and offered staff training. Staff used ChatGPT to map public module handbooks to learning objectives. Useful practices were shared across the team.
Results
Takeaway
The reported gains reflected employee perceptions. They did not measure hours saved.
Categories
- Size
- Large enterprise
- Industry
- Education
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
An IHF researcher and the school's managing director described the pilot and staff survey. About 78% reported better performance; almost 83% reported greater efficiency.
Full details are in the original sources.
