United StatesManufacturing2025 – ongoing

Terex

Aquant troubleshooting for Materials Processing aftersales

Aquant reported up to 70% less time finding troubleshooting solutions at Terex Materials Processing

WorkingVendor case studyVendor ↗

Problem

More complex machines made diagnosis harder for technicians. Fragmented service information slowed support across dealerships.

Approach

Terex Materials Processing selected Aquant's AI service platform after evaluating alternatives. Trials involved dealerships in Australia, Texas, and South America. Aquant provided training and adapted the system to dealer workflows.

Results

up to 70%reduction in time to locate troubleshooting solutions, according to AquantVendor case study[1]

7 seconds or lesstime to deliver troubleshooting responses, according to AquantVendor case study[1]

Takeaway

The reported reduction concerned finding troubleshooting information; it did not measure total repair time.

Sources

Accelerating Aftersales Capabilities and Maximizing Uptime at Terex Materials Processing with Aquant
Aquant2025Vendor publication

Source summaries

[1]Aquant2025

Aquant described dealer trials and multilingual troubleshooting support at Terex Materials Processing. It reported up to 70% less time finding solutions and responses in 7 seconds or less.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026