CanadaProfessional services2023 – ongoingThomson Reuters
Open Arena internal generative AI workspace
Thomson Reuters gave all 26,000 employees access to Open Arena
Problem
Employees faced competing demands and frequent context switching. Thomson Reuters wanted secure AI access for everyday work.
Approach
Its internal Open Arena platform provided access to multiple language-model providers under data-protection controls. Employees could conduct research and build multistep workflows. The company also provided other AI tools, including Microsoft 365 Copilot.
Results
Takeaway
Company-wide availability and regular AI use measured different things. The usage figure covered AI tools generally, rather than Open Arena alone.
Categories
- Size
- Large enterprise
- Industry
- Professional services
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
The CIO described Open Arena access and broader internal AI adoption. He reported workforce coverage and regular usage, without quantified productivity results for Open Arena.
Full details are in the original sources.
