United StatesFinance and insurance2024 – ongoingTS Imagine
Generative AI for email intake, support triage and document processing
TS Imagine saved 4,000 hours a year by automating email intake with generative AI
Problem
TS Imagine serves more than 500 financial institutions and received about 100,000 emails a year. Staff watched the inboxes and turned messages into tickets by hand.
Approach
The company used Snowflake Cortex AI with retrieval augmented generation. The AI drops duplicate or irrelevant emails, then creates, assigns, prioritizes and schedules JIRA tickets. The same platform classifies about 5,000 support tickets a month and turns securities documents into structured data. An early prototype ran on GPT-4-Turbo before the team moved to Cortex AI.
Results
Takeaway
Email monitoring was the largest block of manual work removed.
Categories
- Industry
- Finance and insurance
- Business function
- Production and qualityCustomer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Snowflake describes how TS Imagine uses Cortex AI for email intake, support ticket triage and document processing. It reports 4,000 hours a year saved on email monitoring. The page carries no date; the Internet Archive first saved it on September 24, 2024.
Full details are in the original sources.