IndiaManufacturing2025 – ongoingTVS Motor
Multilingual AI agents for sales leads and customer feedback
ElevenLabs reported 80% shorter customer-feedback turnaround at TVS Motor
Problem
TVS Motor needed localised sales conversations and faster customer-feedback collection across international markets.
Approach
TVS deployed ElevenLabs agents on international websites for product discovery and lead capture. It also used outbound voice agents for customer-feedback calls. The agents supported localised interactions across multiple languages.
Results
Takeaway
The deployment connected website sales conversations with outbound feedback calls. The reported savings concerned feedback collection.
Categories
- Size
- Large enterprise
- Industry
- Manufacturing
- Business function
- Customer serviceMarketing and sales
- Innovation type
- Process innovation
- AI technology
- AI agentsConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
ElevenLabs described live website agents and outbound feedback calls at TVS Motor. It reported 80% shorter feedback turnaround and a cost-per-feedback reduction of more than 35%.
Full details are in the original sources.
