United StatesHealthcare and life sciences2025 – ongoingUnitedHealth Group (UnitedHealthcare)
Claims Assistant for out-of-network submissions
UnitedHealthcare reported out-of-network claim submission time fell to 3 minutes with AI
Problem
Members spent 12–15 minutes submitting out-of-network claims.
Approach
Claims Assistant helped populate medical fields. UnitedHealthcare reported shorter submission time from internal analysis.
Results
3 minutessubmission time, down from 12–15 minutes, according to UnitedHealth Group
Takeaway
The improvement concerned submission time, without establishing faster claim adjudication.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
[1]UnitedHealth Group24 Sep 2025
UnitedHealth Group described AI-assisted medical-field completion. It reported submission time falling from 12–15 minutes to 3 minutes.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026