United StatesHealthcare and life sciences2023 – ongoingSutter Health
Epic ART patient-portal reply drafts
Sutter reported up to 20% average time savings when clinicians used Epic ART to draft patient replies
Problem
Patient messages added administrative work.
Approach
Sutter piloted Epic's generative AI reply tool in 2023. Clinicians reviewed and revised drafts before sending.
Results
up to 20%average time savings versus manual replies, according to Sutter
Takeaway
Clinicians retained responsibility for replies.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Customer service
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
[1]Sutter Health4 Mar 2025
Sutter described clinician-reviewed AI replies. It reported time savings against manual responses.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026