IndiaTechnology and telecom2024 – ongoingVernost
AI agents for travel bookings and contact-center support
Vernost increased sales team productivity by 25% after adding AI travel agents
Problem
Finding and booking holiday packages required repeated searches and customer interactions. Contact-center staff needed easier access to customer histories.
Approach
Vernost worked with AWS to add generative AI to its travel platform. It used Amazon Bedrock for chatbots and agents that recommended trips, completed reservations, and handled booking changes. Staff also gained access to customer preferences and transaction histories.
Results
Takeaway
The changes covered both customer booking tasks and the information staff needed to support those bookings.
Categories
- Industry
- Technology and telecom
- Business function
- Marketing and salesCustomer service
- Innovation type
- Product and service innovationProcess innovation
- AI technology
- Generative AIAI agents
- Adoption
- Partner co-development
- Evidence
- Vendor case study
Sources
Source summaries
AWS reported a 25% sales productivity gain. Vernost's chief business officer said customers spent at least 60% less time finding and booking holiday packages. The page carries no date; the Internet Archive first saved it on February 17, 2026.
Full details are in the original sources.
