South KoreaFinance and insurance2026 – ongoingViva Republica
Design-team Slack knowledge assistant
Toss designers used a Slack bot to draft answers from earlier discussions
Problem
A designer repeatedly received questions about design decisions and requirements. Answering them consumed time that could have gone to other work.
Approach
A designer built a Slack bot that drafted replies using earlier discussion messages and reference material. Designers decided whether to send or revise each draft. Toss reported that other designers had started making their own bots.
Results
No published figures
Takeaway
The bot reused existing team knowledge while leaving designers responsible for replies. Toss did not quantify time saved by this assistant.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Toss's design chapter described a working Slack assistant built during its AI experimentation program. The bot drafted answers from prior discussions and references, with people reviewing its replies.
Full details are in the original sources.