IndiaTechnology and telecom2022 – ongoingVodafone Idea
AISHA employee HR assistant
Leena AI said Vodafone Idea's AISHA resolved 90% of employee queries online without escalation
Problem
Following the Vodafone India and Idea Cellular merger, Vodafone Idea wanted employees to obtain HR answers through a single channel. HR teams also needed better visibility into employee requests.
Approach
Leena AI customized its HR virtual assistant for Vodafone Idea and launched it as AISHA. The assistant consolidated employee questions and requests. The supplier said it resolved 90% of employee queries online without escalation.
Results
Takeaway
The reported result measured resolution without escalation. Leena AI did not provide the measurement period or a comparison with the earlier service.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
Leena AI's CEO described customizing AISHA for Vodafone Idea. He reported that the assistant resolved 90% of employee queries online without escalation and consolidated HR requests.
Full details are in the original sources.
