IndiaTechnology and telecom2025 – ongoingWipro
Microsoft 365 Copilot internal rollout and employee-built agents
Wipro reached over 95% monthly active usage of Microsoft 365 Copilot
Problem
Wipro sought to reduce manual effort across internal operations, including performance reviews.
Approach
Wipro expanded Microsoft 365 Copilot following its earlier deployment and enabled employees to build agents. Enterprise agents also supported internal functions, including an appraisal agent that tracked evidence against goals.
Results
Takeaway
Wipro combined broad access to Copilot with agents for specific internal processes. The reported savings were expressed as equivalent staff time.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementHuman resources
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft reported Wipro's Copilot usage and quarterly staff-time savings. It also described employee-built agents and an appraisal agent used for performance reviews.
Full details are in the original sources.
