United KingdomFinance and insurance2025 – ongoingZurich UK
Generative AI document extraction and routing
Zurich UK reported faster document handling with live generative AI tools
Problem
Zurich received unstructured documents that were difficult to process with earlier models. Staff needed relevant information delivered to the right claims handlers and underwriters.
Approach
Zurich deployed generative AI tools to extract information from incoming documents and present it to staff. An AI routing tool delivered relevant documents to claims handlers. Zurich built tools internally and reused them across the group.
Results
No published figures
Takeaway
Zurich assessed output quality partly through staff feedback. It did not disclose measured time savings or error rates.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge managementFinance, risk and legal
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Zurich's data science lead described live generative AI ingestion tools separately from a claims-trend pilot. He reported faster document handling and less correction work for underwriters, without quantified results.
Full details are in the original sources.