United Arab EmiratesPublic sector2025 – ongoingAbu Dhabi Department of Government Enablement
TAMM AI agent and proactive AutoGov services
Abu Dhabi deployed AI government services as wider service-delivery costs fell more than 30%
Problem
Residents spent time initiating government transactions and arranging routine renewals. Abu Dhabi wanted to reduce that administrative burden.
Approach
TAMM used an AI agent to complete requests across its unified services platform. AutoGov, introduced in 2025, enabled some transactions to start proactively, including licence renewals and payments with user permission.
Results
Takeaway
The service model moved some transactions ahead of a resident's request. The reported cost reduction covered government service delivery overall and did not isolate the AI agent's contribution.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Customer service
- Innovation type
- Process innovationProduct and service innovation
- AI technology
- AI agents
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Khaleej Times reported the department chairman's account of TAMM and AutoGov. He attributed lower delivery costs and improved satisfaction to the wider service program.
Full details are in the original sources.
