ChinaPublic sector2026 – ongoing

Liaoning Provincial Government

Minxin AI agent for the 12345 public-service hotline

Liaoning reported 25% higher processing efficiency after deploying its Minxin hotline agent

WorkingCompany's own claim

Problem

Routing public-service requests involved manual transfers and local review work. The provincial hotline needed to direct requests to the responsible authorities.

Approach

A joint laboratory led by the provincial data bureau developed a system combining knowledge graphs with a large language model. Minxin entered routine operation across answering, request handling and quality checks. It also reached municipal and county platforms.

Results

25%increase in overall processing efficiency reported by LiaoningCompany's own claim[1]

30%reduction in request response time reported by LiaoningCompany's own claim[1]

90%+dispatch accuracy of at least 90%, reported by LiaoningCompany's own claim[1]

Takeaway

The reported gains covered the request-handling workflow, including dispatch. Liaoning did not disclose the measurement period or evaluation method.

Sources

12345热线用上“国标”政务大模型处理效率提升25% 响应时间缩短30%
Fuxin Municipal Government, reproducing Liaoning Provincial Government3 Jun 2026Government publication

Source summaries

[1]Fuxin Municipal Government, reproducing Liaoning Provincial Government3 Jun 2026

Liaoning described routine operation of its hotline agent. It reported improved processing efficiency and shorter response times, with dispatch accuracy at least 90%.

Full details are in the original sources.

Added 1 Nov 2026 · Updated 1 Nov 2026