FranceTechnology and telecom2024 – ongoingAtos
Microsoft 365 Copilot and AI agents for all employees
Atos moved from a 300-person Copilot pilot to a rollout for all 56,000 employees
Problem
Atos is an IT services firm that advises customers on generative AI. It wanted to use the tools itself first, and to cut time spent on routine work such as reviewing meeting minutes.
Approach
Atos joined Microsoft's early access program for Microsoft 365 Copilot and gave licenses to 300 employees. It built two plug-ins, one to find internal experts and one to find information on service tickets. In June 2026 Atos and Microsoft announced a rollout of Copilot to all employees in 54 countries, with Copilot Studio and Foundry used to build agents for Atos IT and business functions and Agent 365 used to govern them.
Results
Takeaway
Atos reported only qualitative gains from the pilot and no measured results for the full rollout, which was still under way in mid-2026.
Categories
- Size
- Large enterprise
- Industry
- Technology and telecom
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
Microsoft's customer story describes Atos's early Copilot pilot with 300 employees and the two in-house plug-ins. It says the tool cut time spent on tasks such as reviewing meeting minutes and gives a goal of 15,000 trained employees by the end of 2024. It does not quantify savings.
Atos announced Microsoft 365 Copilot for its 56,000 employees in 54 countries, built on Microsoft 365 E7 with Agent 365 as the control plane for 19,000 agents. Copilot Studio and Foundry are used to build agents for Atos IT and business functions. The release gives no measured outcomes.
Full details are in the original sources.
