United KingdomPublic sector2025 – ongoingBank of England
Bank-wide AI assistants for routine staff work
The Bank of England rolled out AI assistants and reported staff productivity gains
Problem
Bank staff spent time summarising information and preparing notes. The Bank sought to improve productivity in these routine tasks and in coding work.
Approach
The Bank deployed off-the-shelf AI assistants across the organisation. It reported productivity gains in summarisation and note-taking, as well as code generation. The assistants formed part of its wider work to apply AI internally.
Results
No published figures
Takeaway
The Bank reported benefits from general-purpose assistants across routine staff tasks. It did not quantify those gains or identify the assistant products in this disclosure.
Categories
- Industry
- Public sector
- Business function
- Internal work and knowledge managementIT and R&D
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The Bank said it had deployed off-the-shelf AI assistants across the organisation. It reported productivity gains in routine knowledge work and code generation without publishing numerical results for the assistants.
Full details are in the original sources.