Department for Environment, Food and Rural Affairs
Ask the toolkit AI guidance assistant
Defra opened its AI guidance assistant after testing met 4 of 6 pass marks
Problem
People struggled to find the relevant rule in Defra's AI guidance or understand how it applied.
Approach
Defra built a public assistant using Claude Sonnet 4.6 through Amazon Bedrock. It sent the toolkit guidance with each question and returned answers with source links. The service opened on 27 October 2026, with no usage data available at publication.
Results
Takeaway
Testing still found weaknesses in grounding answers and quoting expected rules. Defra also cautioned that its AI judge's assessments were imperfect.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Defra documented the public beta and its restricted guidance-based answers. October testing met 4 of 6 pass marks, while grounding and expected-rule quotation remained below their thresholds.
Full details are in the original sources.