United KingdomPublic sector2026 – ongoingRhondda Cynon Taf County Borough Council
Copilot for adult-social-care assessments and case reviews
Rhondda Cynon Taf reported needs assessments almost 4 times faster with Copilot
Problem
Adult-social-care staff spent substantial time documenting visits and reviewing case histories. Administrative work reduced the attention available for residents.
Approach
The council deployed Microsoft 365 Copilot to around 350 staff for social-care administration. Frontline workers refined prompts and templates using their experience. The council shared practical learning with neighbouring Welsh councils.
Results
Takeaway
The reported gains concerned assessment paperwork and case reviews. They did not measure changes in residents' care outcomes.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft reported the council's use of Copilot in adult social care. Its service head attributed faster assessments and case reviews to the deployment.
Full details are in the original sources.