United KingdomPublic sector2026 – ongoingHM Revenue & Customs
Microsoft Copilot for documents, email and meetings
HMRC issued over 28,000 Copilot licences by March 2026
Problem
HMRC sought to reduce administrative work.
Approach
HMRC rolled out Microsoft Copilot for drafting and summarising documents and emails. Staff also used it to summarise meetings.
Results
over 28,000Copilot licences issued by March 2026, according to HMRC
Takeaway
The rollout established access at scale; HMRC did not quantify productivity gains.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
[1]HM Revenue & Customs27 Jul 2026
HMRC reported over 28,000 licences issued. It described routine drafting and summarisation uses.
Full details are in the original sources.
Added 1 Nov 2026 · Updated 1 Nov 2026