FinlandFinance and insurance2025 – ongoingBank of Finland
Microsoft 365 Copilot for information retrieval and content production
Bank of Finland reported 96.3% active use among its 300 licensed Copilot users
Problem
The central bank sought help with routine work and information retrieval while meeting public-authority data protection requirements.
Approach
The bank introduced Copilot Chat broadly and integrated Microsoft 365 Copilot into daily work. Training and a staff community supported the rollout. Staff used AI for information retrieval and content production.
Results
Takeaway
The utilization figure measured adoption among licensed users. It did not establish a corresponding productivity gain.
Categories
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
The bank described its Copilot rollout and staff training during 2025. It reported 300 licensed users and a 96.3% utilization rate, defined as active users among licensed users.
Full details are in the original sources.
