PolandFinance and insurance2026 – ongoingBank Pekao
Employee AI agents for internal information work
Bank Pekao reported more than 5,500 employee-created AI agents
Problem
Employees repeatedly searched internal documents and systems for information needed in daily work.
Approach
Bank Pekao began with internal processes and allowed employees to configure AI tools. These supported information searches and summaries. The bank's AI director said the tools included personal configurations as well as shared systems.
Results
Takeaway
The agent count included simple personal tools. It did not establish how many autonomous workflows were operating.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovationOrganization and work practices
- AI technology
- Generative AIAI agents
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
A sponsored interview attributed agent counts and employee adoption figures to the bank's AI director. It distinguished personal configurations from more autonomous systems and described internal knowledge work.
Full details are in the original sources.
