PolandFinance and insurance2024 – ongoingPZU
Employee generative AI assistant and Copilot Chat
PZU reported over 4 hours saved monthly on active AI users' most valued task
Problem
PZU employees handled confidential information that restricted their use of public AI tools. The insurer wanted a protected way to support document work.
Approach
PZU piloted an internally developed generative AI chatbot with nearly 1,000 testers in the second half of 2024. Employees used it for drafting and document analysis. PZU then introduced Copilot Chat, reporting access for more than 12,000 employees by April 2025.
Results
Takeaway
The time-saving claim concerned active users' most valued task; it was not an average saving across the workforce.
Categories
- Size
- Large enterprise
- Industry
- Finance and insurance
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Company's own claim
Sources
Source summaries
PZU reported nearly 1,000 pilot testers in the second half of 2024 and an 82% positive assessment. It claimed active users saved over 4 hours monthly on their most valued task.
PZU described its internal chatbot pilot and subsequent Copilot Chat rollout. It said more than 12,000 employees had access to the assistant.
Full details are in the original sources.
