United StatesRetail and e-commerce2023 – ongoingGameStop
YOOBIC NEO employee knowledge and training pilot
GameStop said YOOBIC generated training lessons and quizzes that were 95% complete
Problem
GameStop needed to turn product documentation into employee training. Store associates also needed quick answers to internal policy questions.
Approach
GameStop tested YOOBIC NEO Creator to turn documents and product videos into training courses. It also used NEO Assistant to answer employee questions about policies. A learning and development manager reported fewer associate support requests.
Results
Takeaway
The generated training still required finishing work. GameStop did not disclose a measured reduction in support requests.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Human resourcesInternal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Vendor case study
Sources
Source summaries
YOOBIC named GameStop as a customer that had tested its NEO tools. GameStop's learning and development manager said generated lessons and quizzes were 95% complete and that the assistant reduced associate support requests.
Full details are in the original sources.
