PolandRetail and e-commerce2023 – ongoingJerónimo Martins
Dla Nas chatbot and voicebot for employees in Poland
Jerónimo Martins said its Polish employee bots answered 275,789 requests without human interaction in 2025
Problem
Employees in Poland needed answers to questions about HR services through the group's local communication platform.
Approach
Jerónimo Martins incorporated an intelligent chatbot and a voicebot into Dla Nas. The tools handled employee questions without requiring a person to answer each request.
Results
Takeaway
The reported result measured requests handled without human interaction; it did not establish staff hours saved.
Categories
- Size
- Large enterprise
- Industry
- Retail and e-commerce
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Conversational and voice AI
- Adoption
- Built in-house
- Evidence
- Company's own claim
Sources
Source summaries
Jerónimo Martins described AI-supported employee services on its Polish Dla Nas platform. It reported 275,789 requests answered by its chatbot and voicebot without human interaction in 2025.
Full details are in the original sources.
