MexicoConstruction and engineering2025 – ongoingCemex
Consult HR employee-service agent
Cemex put Consult HR into production for approximately 800 employees in Central Mexico
Problem
Employees relied on calls and email for recurring HR questions. Support depended on staff availability during business hours.
Approach
Cemex built Consult HR with Microsoft Copilot Studio and made it available through Teams. The agent retrieved approved HR information from SharePoint and connected requests to ServiceNow. A November proof of concept and a 25-user pilot preceded production on January 26, 2026.
Results
Takeaway
The assistant connected policy questions to service requests within the same conversation.
Categories
- Size
- Large enterprise
- Industry
- Construction and engineering
- Business function
- Human resources
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Off-the-shelf tool or platform
- Evidence
- Vendor case study
Sources
Source summaries
Microsoft described the production rollout of Consult HR and its connections to employee-service systems. It reported support for approximately 800 employees, with wider deployment still planned.
Full details are in the original sources.
