United StatesHealthcare and life sciences2016 – ongoingCentraCare
Dragon Medical One and DAX Copilot for clinical documentation
CentraCare survey found 27 DAX Copilot users reported saving 5.67 minutes per visit
Problem
Documentation work pushed physicians toward burnout. Outsourced transcription was slow and costly, and scribes were hard to find in rural areas.
Approach
CentraCare adopted Dragon Medical One in 2016 and stopped using transcription services. It later became an early user of DAX Copilot, which captures visits automatically. Rollout was led by informatics staff who trained colleagues.
Results
Takeaway
More than 263 clinicians used DAX Copilot to record visits automatically. The time figures come from a Microsoft survey of 27 users in February 2025.
Categories
- Size
- Large enterprise
- Industry
- Healthcare and life sciences
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AI
- Adoption
- Vendor solution
- Evidence
- Vendor's case study
Sources
Source summaries
CentraCare moved from outsourced transcription to dictation and automatic note capture. Microsoft reported that a survey of 27 DAX Copilot users found average savings of 5.67 minutes per visit, with 89% saying the tool lessened their cognitive burden.
Full details are in the original sources.