United KingdomPublic sector2025 – ongoingCity of Edinburgh Council
Magic Notes for social-work assessments and reports
Edinburgh's social workers tried AI report writing and asked for continued access
Problem
Social workers had to write casework reports after assessments. Preparing those records added administrative work to their caseloads.
Approach
The council piloted Magic Notes to transcribe assessments and help prepare reports from meeting records. Council leader Jane Meagher described the trial as successful and said social workers were asking when the tool would be introduced.
Results
No published figures
Takeaway
Practitioners' requests for access provided an early sign of acceptance. The council did not publish an Edinburgh-specific time-saving figure.
Categories
- Size
- Large enterprise
- Industry
- Public sector
- Business function
- Internal work and knowledge management
- Innovation type
- Process innovation
- AI technology
- Generative AIConversational and voice AI
- Adoption
- Vendor solution
- Evidence
- Company's own claim
Sources
Source summaries
The newspaper reported Edinburgh's Magic Notes pilot and the council leader's positive account of staff feedback. It described transcription and report drafting without giving a measured local productivity result.
Full details are in the original sources.